Zyatica Creations Policies Welcome and Thank you for visiting my website.
Ordering/buying: Interested in buying one of my pieces, please send an email to firstname.lastname@example.org detailing the item and your details. Payment All prices are in Australian dollars I accept payment through Paypal only, but may be able to arrange other by request, please note you will not be able to buy through an online shop but will need to email me at the above email address.
Please note that orders will be shipped once payment has been cleared, in the event of a 'custom-made order' being ordered I will not be able to start work on the item until payment has cleared. All payments must be made within 24 hours of receiving your invoice. If you cannot pay within this time frame please contact me and I will be happy to reserve a listing for you.
Shipping: Shipping costs will be calculated on per order basis and sent with the invoice. I ship domestic and international. Shipping is via Standard Australia Post, if you would prefer your order to be sent via registered or Express post please mention this in your email. I will post your order to the address emailed to me. I will post within 5 business days of payment being received or with in a set period as discussed at time of order where custom-made orders are concerned. I will send an email to the provided email address once I have sent the email.
Shipping times can vary from 2-20 working days. Please send me an email when you receive your purchase and let me know how long it took to get to you.
Refunds and Exchanges: Your purchase will leave my hands in perfect condition. If insurance is not requested I cannot be held responsible for damaged or lost items by the postal system and therefore cannot offer a refund.
If you are not satisfied with your product a refund will be issued (excluding shipping costs) should the item be returned to me within 7 days of receipt. It is the buyer’s responsibility for payment of return shipping costs.
Custom orders: Once accepted by email/convo, are non returnable. Errors made due to wrong wording by buyer will not be refunded. Errors by me will be replaced, free of charge.
Should you have any other questions or queries please contact me via the contact tab and I will endeavour to get back to you within 48 hours.